The Laughing Pug Ltd SHIPPING POLICY

OVERVIEW

The Laughing Pug Ltd (“we” and “us”) is the operator of

(https://www.thelaughingpug.co.nz) (“Website”). By placing an order through this Website you will be agreeing to the terms below.

These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

SECTION 1 - GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. 

In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

SECTION 2 - SHIPPING COSTS

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.

Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

SECTION 3 - DELIVERY TERMS

Transit Time for domestic shipments are generally 3 – 5 business days after day of dispatch

SECTION 4 - DISPATCH TIME

Orders are usually dispatched within 2 business days of payment of order.

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. 

In these instances, we take steps to ensure shipment delays will be kept to a minimum.

SECTION 5- CHANGE OF ADDRESS

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

SECTION 6 - P.O. BOX SHIPPING

The Laughing Pug Ltd will ship to P.O. box addresses and are able to offer couriers services to these locations.

SECTION 7 - ITEMS OUT OF STOCK

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

SECTION 8 - DELIVERY TIME EXCEEDED

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

SECTION 9 - TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

SECTION 10 - PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

SECTION 11 - SALES TAX

Sales tax has already been applied to the price of the goods as displayed on the website

SECTION 12 - CANCELATIONS OR CHANGE OF MIND

If you change your mind before you have received your order, we are only able to accept cancellations before the order has been dispatched. 

If an order has already been dispatched, please refer to our refund policy.

section 13 - insurance

Parcels are not insured for loss and damage by the courier.

section 14 - Parcels damaged in transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

section 15 - Parcels lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

SECTION 16 - CUSTOMER SERVICE

For all customer service enquiries, please email us at [email protected]